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Articles on: Sprwt Supprt

Can I be notified when a customer texts me or when a message fails?


Yes. In Client Config > Notifications, keep SMS (received, failed) selected under Enabled Notification Types (it is on by default). Sprwt then raises an admin notification SMS Received ("From <number>: <first 80 characters>") whenever an inbound text is stored, and SMS Failed when the carrier reports a message as failed or undelivered. The SMS menu badge also counts customers with unread texts.

Where to find it: /admin/config