Articles on: Sprwt Supprt
A customer says they never received an email - how do I troubleshoot?
- Open Marketing > Email Log and search for the customer's address. If there is no entry, the email was never generated: check that the email is set to Yes on the System Emails page for that kitchen, and that the action really happened (for example the order completed payment).
- If the entry is Failed, see the Failed-status question for likely causes and re-trigger once fixed.
- If it is Sent but shows no opens, ask the customer to check spam/junk and to whitelist your From address. Make sure your From address is verified and your domain has the SPF and DMARC TXT records shown on the DNS card under Integrations - unverified senders are a common reason for spam placement.
- Check Redirected To - if present, mail is being diverted to a test address.
- Confirm the To address is spelled correctly on the customer's profile.
Where to find it:
/admin/emaillog