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Articles on: Sprwt Supprt

A customer bought a digital wallet Credit Package — why does that order show no items on the order page?


Credit Package purchases (paying up front for a block of digital wallet credit) are recorded as a checkout, so they appear in the Customer Orders list and can be paid, refunded, etc. like any other order. However, the checkout "type" used for credit packages isn't one of the module sections the order page and Customer Orders list know how to render (Packs, A la Carte, Extras, etc.), so the order detail page's item area and the list's Types column can show blank for that order even though it charged the customer successfully. The wallet credit itself is applied automatically once the order's status becomes Paid — check the customer's Digital Wallet balance and transaction history (labeled Credit Package Order #<id>) to confirm it, rather than the order's item list. In the current version this is how the code behaves; it reads as a display gap rather than a documented feature.

Where to find it: /admin/checkouts/{id}